Virtual IVR Services
Virtual IVR Services
An advanced telephony technology called virtual IVR (Interactive audio Response) service automates and manages incoming phone calls using pre-recorded audio prompts and menu options. It is a potent communication tool that enables companies to work with clients in an effective and efficient manner. Virtual IVR service essentially serves as a virtual receptionist, allowing callers to go through a list of alternatives and choose the best menu options to suit their needs. These choices may include checking the status of orders, processing payments, making appointments, and many others. Businesses can save time and money while enabling their consumers to obtain information and do tasks on their own by offering self-service solutions. Advanced speech recognition and voice response technologies are used by virtual IVR systems to interpret caller inputs and give pertinent responses. Virtual IVR systems can offer real-time information and easy transaction processing by interacting with databases, CRM systems, and other backend applications.
Virtual IVR Services USP:
- Pulse of 60 Seconds.
- GST extra as applicable.
- Yearly Payment in advance.
- Virtual GSM Number of Client (Delhi circle).
- Client would do manual call forwarding from GSM onto the DID provided by V-CON.
- Commercial valid for 1 week.
- Activation of time 2-3 working days after required formality.
- Any customization would be charged extra based on feasibility.
- For SMS customer client would provide the API.
Virtual IVR Services Feature
Multilingual Assistance
Provide consumers with multilingual help by sending them personalised English, Hindi, and local messages.
Routing Calls
As the call is routed to the free agents to shorten client wait times, the available agents are able to answer the customer calls.
Parallel Calls
Reduce client wait times by answering as many incoming calls as possible simultaneously.
24/7 customer service
Offer your consumers ongoing help for 24 hours a day, seven days a week via recorded messages, and respond to their queries right away.
Menu Customization
Create a categorised menu with multiple sub-menu options to help your consumers navigate their questions in the call flow.
Call Recording
Every call should be captured in real-time for later listening and maintaining standards.
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Bulk SMS USP
- Direct Operator SMS Panel.
- SMS Charges on Handset Delivery only.
- SMS delivery between 3-10 Seconds.
- Smart-Link Option with Real-Time Tracking.
- Flash SMS Option.
- SMS Content can be mixed with English & Other Languages.
- OTP Login for more Security.
- Secure API