Artificial intelligence chatbots, often known as AI chatbots, are sophisticated computer programmes created to mimic intelligent conversations with human users. It makes use of artificial intelligence technologies like natural language processing (NLP), machine learning, and deep learning to comprehend user requests and commands and react to them in a way that is human-like. An AI chatbot’s fundamental components are algorithms that allow it to comprehend and analyse human input, including text and voice communications, and produce pertinent responses based on the available information and training data. It continuously develops its language through interactions and learning from large volumes of data. AI Chatbots are used in a variety of fields and industries. In order to make individualised advice, automate repetitive chores, and provide immediate assistance, they are employed in customer support services. Chatbots are integrated into e-commerce systems to increase client engagement, assist with purchasing decisions, and boost conversion rates. Chatbots also act as users’ virtual assistants, assisting them with activities like appointment scheduling, information retrieval, and process automation.